Shipping policy

Shipping Policy

Welcome to Reckless Shipyards! We're committed to delivering your order in a timely and secure manner. Please review our shipping policy for important information regarding delivery, costs, and returns.

Shipping Options and Costs

  • Standard Shipping on e-Bikes:
    • Delivery within 2-9 business days.
    • Free Shipping within Canada.
    • Flat rate of $100 per bike to the USA.
  • Free Shipping on Parts and Accessories:
    • Orders over $150 qualify for free shipping within Canada, and $300 amount for the USA.

International Shipping

  • Availability:
    • We offer international shipping to select countries.
    • Shipping costs and delivery times vary by destination. Please contact us for a quote.
  • Customs and Duties:
    • Customers are responsible for any customs duties and taxes imposed by their country.

Order Processing and Handling

  • Processing Time:
    • Orders are typically processed within 1-2 business days.
    • You'll receive an email confirmation with tracking information once your order has shipped.
  • Packaging:
    • All bikes are carefully packaged and shipped partially assembled.
    • Assembly instructions and necessary tools are included.

Delivery and Tracking

  • Delivery Partners:
    • We partner with reputable carriers such as UPS to ensure your order arrives safely.
    • Use the tracking number provided in your confirmation email to check your order status.
  • Missed Deliveries:
    • If you're unavailable at the time of delivery, the carrier will leave a notice with instructions for re-delivery or pick-up.

Returns and Exchanges

  • Return Policy:
    • We accept returns within 7 days of delivery for a full refund, minus shipping costs.
    • Items must be returned in new, unused condition with original packaging.
  • Exchange Policy:
    • Exchanges are available for items that arrive damaged or defective.
    • Contact our customer service team to initiate an exchange.

Contact Us

  • For any questions or assistance with your order, please contact our customer service team at team@recklessshipyards.ca or 604.988.1425 We're here to help!