CONVENTIONAL WARRANTY BIANCHI FRAME
This Conventional Warranty on the Bianchi frame is provided in addition to the legal warranty.
Therefore, this Conventional Guarantee does not intend in any way to limit, exclude or prejudice the right of consumers to benefit from the legal guarantee provided by the applicable law.
CONVENTIONAL WARRANTY CONDITIONS ON BIANCHI FRAME
The conventional warranty on the Bianchi frame is provided for 5 years from the date of delivery of the frame itself provided that all of the following conditions are met:
- The frame must be new (so it must not be used or second hand).
- The frame must be part of the Bianchi range and have been purchased from one of the authorised Bianchi dealers listed on the website www.bianchi.com or from authorised online dealers (hereinafter all briefly referred to as “Authorised Dealers”).
- The buyer must provide proof of purchase of the frame;
- The buyer must provide proof of the electronic registration of the frame, by scanning the QR code on the frame itself (near the bottom bracket/engine area) or via the website www.bianchi.com under “Register your Bianchi”;
- The buyer must check the frame purchased together with the Bianchi Dealer before taking possession of it, in order to ascertain its conformity to his/her expectations and/or the presence of any visible defects. Registration is equivalent to confirmation of having carried out the aforementioned conformity check with the Bianchi Dealer and of having received the Product in perfect condition and ready for use, equipped with the relevant User Manual(s).
- The frame must be used in accordance with the intended use stated in the relevant User Manual.
- The purchaser must have kept the frame in a correct state of maintenance according to the instructions contained in the User Manual and any technical interventions must be carried out only by specialized personnel belonging to the Reseller network.
- The person requesting warranty intervention, pursuant to this Conventional Warranty, must be associated with the purchased product.
- The technical assessment to be carried out at the Bianchi laboratory must confirm the original defect of the frame.
It is also specified that the services in execution of this Conventional Warranty will be provided exclusively through the Retailer from whom the buyer purchased the frame and/or from whom he had the frame assembled on the Bianchi bicycle. To this end, the buyer must contact the aforementioned Retailer.
WHAT TO DO IF A CONVENTIONAL WARRANTY INTERVENTION IS NECESSARY
In the event that, during the period of validity of the Conventional Warranty, the frame requires repair due to an original defect, the purchaser must immediately contact the Bianchi Dealer where the frame was purchased and/or assembled on a Bianchi bicycle, describing the problem that occurred and having it examined, bringing with him the proof of purchase and the registration confirmation of the purchased Bianchi product.
The intervention under the Conventional Warranty may be performed exclusively through the Dealer from whom the frame was purchased and/or assembled. In all cases of purchase from a Dealer where the latter is unable to provide the warranty service directly, the Dealer will arrange for the collection of the frame (or if necessary the bicycle) and its shipment to Bianchi for repair, as well as the subsequent return of the product to the end customer. Within the limits permitted by law, shipping costs will be borne by the person requesting the warranty service and will be reimbursed by Bianchi only upon specific request and against documentation certifying the amount paid, provided that the operation of this Conventional Warranty has been recognized. In the event of a request for repair or replacement in relation to which the non-operation of the Conventional Warranty is ascertained, Bianchi will provide the requester with the cost of the intervention, before carrying it out. In any case, the costs for returning the frame (defective or repaired) to the buyer will be borne by the latter.
In the event that the buyer turns to a Dealer other than the one from which he purchased and/or assembled the frame, such Dealer may refuse to take charge of the management of the practice. In the event that the Dealer other than the one from which the product was purchased agrees, however, to take charge of the practice, he may request additional costs from the buyer which will remain entirely at the buyer's expense.
SCOPE OF APPLICATION AND EXCLUSIONS
This Conventional Warranty covers only the original defects of conformity of the frames and is provided exclusively in favor of buyers who are consumers or any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal or professional activity. The Conventional Warranty does not cover the costs of workmanship for the replacement of the frame with a new one (e.g. labor costs for the replacement of the frame). These costs will in any case be quantified to the buyer before the warranty intervention is carried out.
Furthermore, all damages resulting from: normal wear and tear, lack of maintenance, use of corrosive products, transport, accidents, misuse, abuse or negligence, aesthetic defects not reported to the Dealer at the time of purchase of the frame, incorrect assembly of accessories, modification of the frame by adding or modifying unauthorized components, use for an incorrect intended use, alterations in color and/or deterioration of decals and stickers (due to environmental/climatic effects and/or other harmful agents) are excluded from the Conventional Warranty. The duration of this Conventional Warranty will be calculated exclusively from the date of first purchase of the frame. Consequently, following repair or replacement of the frame, the duration of the Conventional Warranty will remain unchanged and a new warranty period will not begin to run on the repaired or replaced frame. If the need to replace the frame is recognized under this Conventional Warranty, Bianchi will have the right to deliver to the purchaser a similar frame of equal value or with equal technical characteristics, if the same frame is no longer available and/or in production.
Bianchi Warranty Policy