PowerTube 800

Aluminium
SR Suntour SF24 Mobie34 Boost

Schwalbe Super Moto X 62-584
Magura MT5/MT4 (MT-C ABS)

Motor:  Bosch Performance Line CX (smart system)

Crankset:  Riese & Müller, 170mm

Chain ring:  50T, for Gates drive belt CDX

Charger5
Aluminium
Bosch Performance Line CX (BDU384Y)
PowerTube 800
Bosch LED Remote & Kiox 500
SR Suntour SF24 Mobie34 Boost
Enviolo Heavy Duty
Gates CDX
Magura MT5/MT4 (MT-C ABS)
Schwalbe Super Moto X 62-584
Supernova mini 3 Pro
Chain lock as standard
RX Chip as standard
Weight from 32,0 kg

Warranty and guarantee

It is possible that a fault may occur with your Riese & Müller bike even though we prioritise quality and durability when selecting our components. In this case, we are often asked whether the fault is covered by the warranty or guarantee. These two terms are often used as synonyms, but have different meanings.

When does the warranty apply?

The warranty, also known as liability for defects, always applies if a defect existed or was expected to exist before the bike was handed over to you (e.g. material defect, assembly fault). The precise legal regulations governing a warranty are set out in the German Civil Code (BGB). The warranty starts at the moment you pick up your bike.

• It lasts two years for new bikes individually built for you.
• It also lasts two years for immediately available new bikes and ‘as new’ bikes from the online shop or our factory sales outlet (ridden less than 10 km).
• The warranty is one year for used or demonstration bikes from our online shop or our factory sales outlet (ridden more than 10 km).

The buyer (you) must direct any claims under warranty to the seller of the bike. The seller is usually your Riese & Müller dealer. A warranty claim will also be handled by the dealer partner that you selected as the Service Hub when you purchased the bike, even with bikes bought in the online shop or from our factory sales outlet.

Your dealer will examine the complaint on site, assess it and then, if necessary, approach us to make a claim against us.

Warranty claims cannot be handled directly between you, the customer, and Riese & Müller, the manufacturer of the bike.

Your dealer will not usually contact Riese & Müller about defects relating to other manufacturers’ components, such as Bosch, Rohloff, Enviolo or Suntour, but will contact the component manufacturer directly. This approach is always applied in the interests of our customers, as direct communication between the companies concerned usually significantly shortens the processing time.

Of course, as the bike manufacturer, we are always available to support our dealers and component manufacturers as required.

Wear that is not due to a defect is not covered by the warranty.

Please check the exact warranty conditions applicable in your country.

When does the guarantee apply?

Regardless of the legally prescribed liability for defects, Riese & Müller grants a five-year guarantee for breakage of the frame or rear swing arm. Furthermore, we grant you a voluntary warranty on the battery of two years: we guarantee that the battery will have a capacity of 60 percent after two years or 500 full charge cycles (whichever occurs first). This guarantee applies if the following conditions are met:

• You are the first owner of the bike.
• You have registered your bike online within four weeks.
• The bike logbook in the appendix of the general owner’s manual has been completed in full and all the inspections listed there have been carried out and entered.

All guarantee services and conditions are set out here in detail.