Trivel Warranty Terms & Conditions
TRIVEL bicycles, tricycles and clothing are subject to this warranty policy from the date of original purchase and for the duration stipulated herein, as applicable. This policy is binding on the purchaser ("you" or the "Purchaser") and TRIVEL BIKE ("TRIVEL") and its authorized distributors.
During the periods specified in each case, TRIVEL will, at its option, replace or repair the defective components covered by the warranty free of charge, subject to certain exceptions and exclusions set forth herein. Where the warranty applies, it covers only the cost of the parts necessary to repair or replace the affected components. The warranty applies only to defects in workmanship and materials and does not cover damages caused by misuse, accident, neglect,
unauthorized modification, or normal wear and tear. Any replacement model or part is subject to availability and selection is at the discretion of TRIVEL. As a result, any replacement model or part may differ from its original version.
- Changes and Updates
To the extent permitted by applicable law, TRIVEL reserves the right to make changes to this policy, which will be communicated to you by email within 30 days of their effective date.
It is the Purchaser’s responsibility to refer to the most up-to-date version of the warranty policy when purchasing an TRIVEL product.
- Warranty Eligibility
The warranties described herein are only available to the original Purchaser of the TRIVEL product, which purchase must have been made online or in-store directly through TRIVEL or one of its authorized distributors.
The limited warranty, whether registered or unregistered, applies to products that have been purchased in Canada, the United States, the European Union or Oceania. The extended warranty only applies to products that have been purchased in Canada.
The warranty period begins on the date of purchase of the product and ends upon the expiration of the period stipulated herein or when the original Purchaser sells or gives the product to a subsequent Purchaser, whichever occurs first. The warranties described herein are non-transferable.
Exclusion: The Trivel warranty policy does not apply to products sold under the industrial or orthopaedic divisions, which are expressly excluded from the terms of this warranty. However, a legal warranty may apply to some of these products when required by applicable laws.
- TRIVEL Warranty Types
At TRIVEL, there are three (3) types of warranties: the unregistered limited warranty, the registered limited warranty, and the extended warranty. Please refer to the tables below for the coverage periods and benefits associated with each type of coverage.
The warranties described herein do not affect the consumer’s rights under applicable laws, including the Consumer Protection Act in Quebec. The consumer’s rights may vary depending on the situation and the legislation in force.
3.1 The Unregistered Limited Warranty
When you purchase an TRIVEL bike, tricycle or clothing, the unregistered limited warranty applies by default as described below.
3.2 The Registered Limited Warranty
As per its name, the registered limited warranty requires the Purchaser to register the product with TRIVEL, via TRIVEL.com website. By choosing to complete the registration process, you consent to the terms and conditions applicable to the registered limited warranty as described herein. This registration must be done by the Purchaser within 30 days of purchase. As of the 31st day following the date of purchase, it is no longer possible to register for the registered limited warranty and only the non-registered limited warranty will apply, unless the Purchaser elects to purchase the extended warranty in the manner described herein.
3.3. The Extended Warranty
The Purchaser has the option of subscribing to the extended warranty, subject to the applicable fees published on the website TRIVEL.com and acceptance of the terms and conditions that apply thereto. The extended warranty takes effect once the product has been registered and the warranty payment has been made on TRIVEL.com. Subscription to the extended warranty is only possible within 182 days of the original purchase date. As of the 183 rd day following the
date of purchase, it is no longer possible to register for the extended warranty, and only the unregistered limited warranty will then be in effect, unless the Purchaser has completed his registration in the manner described herein. Please note that TRIVEL reserves the sole and final discretion to limit a Purchaser’s ability to subscribe to the extended warranty in certain circumstances, including, but not limited to, in the event that the product has already been the
subject of any problem(s) or claim(s)..
3.4. Information required for the registration and subscription
In order to complete their registration and/or subscribe to the extended warranty, thePurchaser must provide all of the following information to TRIVEL on TRIVELBIKE.ca website:
- Purchaser’s name and surname;
- Purchaser’s home address;
- Purchaser’s phone number;
- Purchaser’s email address;
- Purchaser’s year of birth;
- Product model and year;
- Product serial number;
- Date of purchase of the product;
- Copy of original invoice.
- Claim Process
The Purchaser must immediately notify TRIVEL or the authorized distributor of any fact of which the Purchaser becomes aware or any improper use that may affect the warranty.
For all warranty execution and claim procedures concerning TRIVEL products, the Purchaser must contact TRIVEL for an assessment of the problem as soon as the first signs of it are known. The Purchaser will need to provide a valid proof of purchase and a detailed description of the problem encountered. The TRIVEL representative has the discretion at any time to require the Purchaser to provide any additional information relating to the product and its use, including
photos of the product demonstrating the problem, and the Purchaser is then required to provide this information in the manner prescribed by the representative. Once the representative deems to have received all the required elements, the representative will evaluate the request and provide the necessary instructions for the execution of the warranty, if applicable. This representative shall have the full and final discretion as to the acceptance of the claim and the determination of the coverage of the damages under the applicable warranty.
Under no circumstances is the Purchaser authorized to repair or replace the product or any of its parts, or to have the product or any of its parts repaired or replaced, without first obtaining the authorization from TRIVEL. Any costs incurred by the Purchaser in non-compliance with the procedure described herein are the sole responsibility of the Purchaser and will be non-refundable.
Please refer to your Owner’s Manual for more details at: trivel.com/pages/assembling-tutorial-user-manual
- Applicable Fees
TRIVEL warranties cover only the parts necessary to repair or replace the affected components, subject to certain limitations described herein. Labor costs are the sole responsibility of the Purchaser, which costs will depend on the situation and be in accordance with the rates in effect at the time of the claim, which may approximately vary between 50$/h and 90$/h, subject to certain exceptions. TRIVEL will inform the Purchaser of the existence and amount of these charges before billing.
TRIVEL reserves the right to require the Purchaser to pay any shipping fees incurred in connection with the performance of the warranty. These fees will then be established according to the product and the distances concerned, which may approximately vary between $20 and $250, subject to certain exceptions. TRIVEL will inform the Purchaser of the existence and amount of these charges before billing.
In the event that it is discovered during the physical evaluation of the problem that the problem is excluded in whole or in part from the applicable warranty, then fees may apply for the parts, which will be in accordance with the prices in effect at the time of the evaluation. TRIVEL will inform the Purchaser of the existence and amount of these charges before billing.
- Disclaimer of Warranties
The warranties offered by TRIVEL do not cover the following :
- Normal wear and tear parts, such as tires, tubes, brake pads, cables, casings, grips, chains and spokes;
- Damages caused by improper use, non-compliance in whole or in part with the Owner’s Manual or by negligence or abuse;
- Damages resulting from accidents, force majeure, weather conditions, water damages or other similar incidents;
- Damages caused by a modification of the product not authorized by the manufacturer;
- Damages caused by Commercial Use (as defined below) or Misuse (as defined below) or excessive use;
- Damages caused by using the product in extreme conditions or conditions not recommended by the manufacturer (e.g. extreme driving, stunts);
- Damages or defects to parts resulting from improper or incomplete assembly that does not conform to the Owner’s Manual, or the installation of incompatible part(s) or accessories;
- Damages resulting from maintenance or aftercare not in accordance with the Owner’s Manual, or that is negligent or otherwise insufficient or improper or resulting from a lack of dexterity, skill or experience during use or assembly;
- Damages or normal deterioration of paint, surface finish or aesthetics, or any alteration in the appearance of the product due to an incident;
- The labour required to adjust or realign the bicycle or tricycle.
- Description of the Warranty Coverage
7.1 Bicycles and Tricycles
7.1.1 Frame & Fork
Both the frame and fork are warranted against material or workmanship issues within the intended warranty period from the date of purchase of the product. This warranty does not apply to paint and finish or any part attached to the bike or tricycle, including but not limited to drivetrain components, brakes, seats, seatposts, handlebars, stems, or wheels and their components.
7.1.2 Electronic and Electric Components (excluding the battery)
This coverage includes electronic and electrical components (except the battery), such as the power assist system, controller, display, wiring, engine switches, console and charger, subject to normal use and maintenance. This warranty aims to ensure protection of the electronic and electrical aspects of TRIVEL bicycles and tricycles, for an optimal and secure user experience according to the duration of the warranty from the date of purchase.
Components
Unregistered
Limited
Warranty
Registered
Limited
Warranty
Extended
Warranty
Frame and Fork
30 months
36 months
60 months
Electronic and Electrical Components
(Excluding Battery)
12 months
18 months
42 months
7.1.3 Battery
The coverage applicable to the battery of TRIVEL bicycles and tricycles applies according to the proportion of the battery replacement price based on the time elapsed since the purchase of the product or the number of times the battery has been charged, whichever comes first.
Depending on the type of warranty chosen, the coverage period will be limited to 12 months (150 recharges), 18 months (225 recharges) or 42 months (525 recharges). The table below describes the percentage of reimbursement of the price of the replacement battery, based on the threshold that is first met, i.e. the time elapsed since purchase or the number of recharges made.
Please note that the battery is not warranted against damages due to power surges, use of an improper charger, improper maintenance or storage, misuse, accident or impact, water damage, or exposure to extreme temperatures.
Warranty Type
Threshold that is first met, among
the time elapsed since purchase or
the number of recharges made
% of reimbursement offered on the price of replacement of the battery
Unregistered Limited Warranty
1 to 12 months or
1 to 150 recharges
100%
Registered Limited Warranty
1 to 12 months or
1 to 150 recharges
100%
13 to 15 months or
151 to 190 recharges
66%
16 to 18 months or
191 to 225 recharges
60%
Extended Warranty
1 to 12 months or
1 to 150 recharges
100%
13 to 15 months or
151 to 190 recharges
66%
16 to 18 months or
191 to 225 recharges
60%
19 to 24 months or
226 to 300 recharges
48%
25 to 36 months or
301 to 450 recharges
36%
37 to 42 months or
450 to 525 recharges
29%
7.2 Clothing
Clothing and other TRIVEL miscellaneous articles are covered by a limited warranty of one year, no registration is required.
- Limitation of Liability
TRIVEL’s liability is limited to the repair or replacement of defective parts of the product in accordance with the terms and conditions of the applicable warranty. TRIVEL is not liable for any incidental or consequential damages, losses, claims or other harm resulting from the use of the products.
Except to the extent prohibited by applicable law, all warranties, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose, are disclaimed herein.
In any case, TRIVEL will not be liable in any way for any amount exceeding the purchase price of the product.
- Termination in Case of Commercial Use or Misuse
TRIVEL may unilaterally and without prior notice terminate the warranty coverage or limit the rights of the Purchaser thereunder in the event that TRIVEL has reason to believe that the Purchaser has used the product or has permitted the product to be used for the purpose of Commercial Use or in the context of Misuse, as defined below. In such a case, TRIVEL shall not be liable for any defects, damages or failures of the product resulting from such use.
"Commercial Use" means use that is not limited to personal or individual use. This includes, but is not limited to, any use, whether or not for consideration or profit, in a professional, commercial, advertising or promotional context.
"Misuse" means use that involves unauthorized modification of the product, use in an environment not in accordance with the Owner’s Manual or instructions provided by TRIVEL, or any usage behavior that is likely to damage or impair the normal operation of the product.
- Use of Your Personal Information
Personal information provided by the Purchaser for the purposes of registering for or subscribing to a warranty and, as applicable, in connection with a request or claim under this policy will be used by TRIVEL, the authorized distributor, if applicable, and their service providers, if applicable, in order to provide the service and perform the warranty. TRIVEL may also use this
information to contact the Purchaser in connection with the warranty or for commercial purposes, to the extent permitted by applicable law. This information may also be used by TRIVEL to evaluate and improve its products and initiatives.
For more information regarding how TRIVEL handles your personal information, please see TRIVEL’S Privacy Policy at trivel.com/policies/privacy-policy.
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